Terms & Conditions

1. Acceptance Of The Terms

   By using Captain Cooks Casino, you acknowledge that you have read, understand, and agree to be bound by these Terms. If you do not accept these Terms, please do not use our platform.

2. Eligibility Requirements

   To use Captain Cooks Casino, you must meet the following eligibility requirements:

   • You are at least 18 years old (or the age of majority in your jurisdiction).
   • You are physically located in a country where online gaming is permitted by law.
   • You have access to the internet.

3. Minimum Age Requirements

   You represent that you are at least 18 years old. If we discover that you are underage, we may close your account immediately and void any winnings.

4. Geographic Restrictions

   We reserve the right to restrict or prohibit access to our platform in certain jurisdictions. Currently, Captain Cooks Casino is available only to residents of countries where online gaming is permitted by law.

5. Account Registration Rules

   To create an account with us:

   • You must provide accurate and complete registration information.
   • You are responsible for keeping your login credentials secure.
   • You may not use someone else's name or identity to open an account.

6. One-Account-Per-User Policy

   Each user is limited to one active account with us. If we detect that you have created multiple accounts, we reserve the right to close all such accounts and void any winnings.

7. Identity Verification And Kyc

   To comply with anti-money laundering regulations, we may require additional information from you before allowing withdrawals or making changes to your account. You agree to provide accurate and complete identity verification documents when requested.

8. Account Accuracy Obligations

   You are responsible for maintaining the accuracy of your registration information, address, and other details on file with us.

9. Account Security Responsibilities

   To protect yourself from unauthorized access or other security breaches:

   • Keep your login credentials confidential.
   • Use strong passwords that meet our requirements (e.g., minimum 8 characters).
   • Regularly review your account statements for suspicious activity.

10. Login Credentials And Password Protection

    You are responsible for maintaining the secrecy of your login credentials. If you suspect someone else is using your account or has accessed it without permission, contact us immediately to report any incidents.

11. Restricted Behaviour And Prohibited Activities

    We have a zero-tolerance policy towards:

    • Multi-accounting.
    • Collusion with other players.
    • Cheating or attempting to manipulate gameplay.
    • Abusing bonuses or promotions.

12. Bonus And Promotion Rules

    To participate in any promotion, you must comply with the specific terms for that offer. In general:

    • Bonus money cannot be withdrawn until a wagering requirement has been met.
    • Wagers placed with bonus funds may not count towards certain bonus requirements.

13. Wagering And Gameplay Conditions

    You acknowledge that our platform is governed by random number generators to ensure fair gameplay. By participating, you agree to abide by the rules of each game, including:

    • Minimum bet requirements.
    • Maximum win limits.
    • Bonus round activation conditions.

14. Bonus Abuse Prevention

    To prevent bonus abuse and protect our users' experience, we reserve the right to void any bonuses or restrict your access if we suspect that you are attempting to exploit a promotion in an unfair manner.

15. Deposits And Withdrawals

    • Deposits made using certain payment methods may be subject to fees.
    • We reserve the right to request additional information from you before processing withdrawals.
    • You agree not to use our platform for unapproved third-party transactions or money laundering activities.

16. Verification Before Withdrawals

    To comply with anti-money laundering regulations, we require identity verification documents from users requesting large withdrawals. This includes:

    • Proof of ID (passport, driver's license).
    • Address proof (utility bill, bank statement).

17. Processing And Review Procedures

    All withdrawals are subject to our standard processing times, which may vary depending on your country or chosen payment method.

18. Responsible Gambling Expectations

    We take responsible gaming seriously. If you suspect that you have a problem with addiction or excessive spending:

    • We encourage you to contact us for guidance.
    • You agree not to use our platform in an irresponsible manner.

19. Self-Exclusion And Account Restrictions

    To help prevent problematic behavior or financial loss:

    • Self-exclude your account at any time via contact methods.
    • We may restrict access or lock accounts experiencing suspicious activity.

20. Game Fairness And Rng Systems

    We utilize reputable third-party gaming software to ensure fairness. Our games are governed by certified random number generators.

21. Technical Interruptions Or Voided Gameplay

    In the event of technical issues, connectivity errors, or voiding due to platform malfunctions:

    • We strive for seamless operations.
    • Your rights under applicable consumer protection laws and regulations may apply.

22. Suspension Or Closure Of Accounts

    We reserve the right to suspend or close any account without prior notice if we believe you are engaging in malicious activities, attempting to manipulate gameplay, or otherwise contravening these Terms. You agree that in such a case, your winnings will be forfeited immediately.

23. Intellectual Property And Platform Ownership

    All copyrights, trademarks, trade secrets, and other proprietary rights contained on our platform remain the property of Captain Cooks Casino or its licensors. Our brand name, logo, images, and graphics are subject to copyright protection under applicable laws.

24. Limitation Of Liability

    To the fullest extent permitted by law:

    • We disclaim all warranties regarding merchantability, fitness for purpose, non-infringement.
    • Under no circumstances will we be liable for losses exceeding your account balance or direct damages resulting from our acts or omissions.

25. Modification Of Terms

    We reserve the right to change these Terms at any time without prior notice. By using Captain Cooks Casino, you agree that it is your responsibility to review and accept such changes.

26. Contact Or Support Guidance

    Should you have questions about these Terms:

    • Contact us via our support channels.
    • Any disputes or issues arising under this Agreement shall be governed by applicable laws.

27. Applicable Licensing Or Regulatory Oversight

    Captain Cooks Casino operates with licenses from regulatory bodies, including the UKGC, Kahnawake Gaming Commission, and Malta Gaming Authority.

We take your satisfaction and fairness very seriously. Please help us maintain a positive gaming environment by adhering to these Terms.